Our Guarantee

The Benjamin Franklin Plumbing difference keeps you, our customer, satisfied and happy. We pride ourselves on our guarantee of prompt, clean, friendly professional plumbers and no-nonsense pricing. You are our #1 priority, and we are committed to providing an experience that exceeds your expectations and satisfies all of your plumbing needs.

Our 100% Satisfaction Guarantee

How can you tell when a company cares about their quality of work?

Simple. When they stand behind it!

At Benjamin Franklin Plumbing of Andover, CT, our warranties and guarantees are industry-leading due to our seasoned technicians and high-quality parts. Our technicians are polite, clean, friendly, drug-free and experienced — not to mention our techniques are based on the latest cutting-edge methods!

With us, your complete satisfaction with our service and our plumbers is 100% guaranteed. Our on-time guarantee is one of the best in the United States and supported by skilled plumbers who are expertly trained to surpass your expectations.

“If There’s Any Delay, It’s You We Pay!®

We respect your schedule. That’s why we promise prompt, professional service.

Our Commitment to Our Customers

Time – We respect our customers’ time. Remember, “If There’s Any Delay, It’s You We Pay!” No questions asked.

Integrity – We are truthful in our dealings with customers, vendors, employees, and other stakeholders. We uphold our promises.

Respect for the Law – We adhere to all laws, ordinances, and regulations pertaining to the plumbing industry as prescribed by the federal, state, municipal, and county governments. We maintain proper financial and accounting procedures in keeping with all laws governing privately held businesses.

Excellence – We design, install, repair, and service plumbing systems and parts in strict accordance with industry standards.

Safety & Reputation – We maintain a safe, clean, and respectable place of business that reflects the high standards of the Benjamin Franklin Plumbing brand.

Teamwork – We support each team member to strengthen the brand and create successful long-term relationships.

Service – We strive for the best in customer service to cultivate enduring relationships with our customers.

Respect for Others – We treat every customer, fellow employee, and industry professional with the utmost respect.

Privacy – We respect the sanctity of our customers’ homes and their privacy.

Competition – We value fair and healthy competition. We market, promote, and advertise our brand fairly, accurately, and in a manner that reflects the high standards of the Benjamin Franklin Plumbing brand.